Welcome to Soléra Travel. Your privacy is important to us. This Privacy Policy explains how Soléra Travel collects, uses, shares, and protects information obtained through our website, booking inquiries, and travel coordination services.
By using our website or submitting information to Soléra Travel, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Soléra Travel may collect personal and travel-related information including, but not limited to:
Full name
Email address
Phone number
Billing and payment information
Passenger and travel itinerary details
Passport and identification information for international travel
Travel preferences and special requests
IP address, browser type, and website usage information
Communications submitted through forms, email, phone, or messaging services
2. How We Use Your Information
Information collected may be used for the following purposes:
Coordinating private charter and travel services
Communicating regarding reservations, itineraries, and customer support
Arranging flights with FAA-certificated Part 135 charter operators
Processing payments and invoices
Facilitating customs, immigration, and regulatory requirements
Improving website performance and customer experience
Sending promotional or marketing communications related to our services
Maintaining internal business records and operational documentation
3. Charter Operations Disclosure
Soléra Travel provides private aviation coordination and travel concierge services. Air transportation is arranged through independent FAA-certificated Part 135 air carriers and licensed operators.
Soléra Travel is not a direct air carrier and does not own or operate aircraft. All flights are operated under the operational control of the respective licensed air carrier.
4. Sharing of Information
To coordinate travel services effectively, Soléra Travel may share information with trusted third parties including:
FAA-certificated Part 135 charter operators
Fixed Base Operators (FBOs)
Ground transportation and concierge providers
Catering vendors and hospitality partners
Payment processors and technology service providers
Customs, immigration, and government authorities when required by law
Legal, regulatory, or law enforcement agencies when necessary
We do not sell personal information to third parties.
5. International Travel
For international travel coordination, passengers may be required to provide passport information and other travel documentation. This information may be shared with operators, customs authorities, immigration agencies, and other government entities as required to facilitate travel.
Passengers are responsible for ensuring they possess valid travel documents and meet all entry requirements for their destination.
6. Data Security
Soléra Travel takes reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, misuse, or alteration.
While we strive to use commercially reasonable safeguards, no method of electronic transmission or data storage can be guaranteed to be completely secure.
7. Cookies & Website Analytics
Our website may use cookies, analytics tools, and tracking technologies to improve website functionality, analyze traffic, and support marketing efforts.
These technologies may collect information such as:
Browser type
Device information
Pages visited
Time spent on the website
Referral sources
Users may disable cookies through their browser settings; however, some portions of the website may not function properly as a result.
8. Marketing Communications
From time to time, Soléra Travel may send promotional emails, updates, or service announcements. Users may opt out of marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us directly.
9. Third-Party Services & Links
Our website may contain links to third-party websites, booking systems, operators, or service providers. Soléra Travel is not responsible for the privacy practices, policies, or content of external websites or third-party services.
We encourage users to review the privacy policies of any third-party services they access.
10. Data Retention
Soléra Travel may retain customer and travel-related information for operational, regulatory, accounting, legal, and customer service purposes for a reasonable period of time as required by applicable laws and business practices.
11. Children’s Privacy
Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
Soléra Travel reserves the right to modify or update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
13. Contact Information
For questions regarding this Privacy Policy or our data practices, please contact:
Soléra Travel
Website: www.soleratravel.com
Email: contact@soleratravel.com